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F A Q


Here are the answers to the most commom questions we receive from our customers. If you can not find here the answer to your particular question, please send us an email at: support@hexagon.de, and we will solve your problem as soon as possible.

Q: Text width in production drawing or diagrams is too large.
A: File->Settings->Graphics: Reduce text width coefficient, or select another text font.
F: I have added one record to the database. But the new record is not listed at input window.
A: End program and start again. Some input windows load lists from database at program start (performance reasons).
Q:How can I send result printout by email ?
A: Save as HTML file, then send the htm file as email attachment.
Q: How can I send graphic results (Quick chart, production drawing) by email ?
A: By means of a pdf file, we recommend. You have to install a PDF printer driver ( www.win2pdf.com, www.pdfmailer.com). Then "File->Print", select pdf printer, enter file name, send pdf file as email attachment.
Q: How can I use graphice from HEXAGON software (Quick view, diagrams, drawings..) with my documentation software?
A: By cWindows clipboard: Use keys "Alt"-"Print" to copy graphic screen to Windows clipboard. Then run your documentation software (MS-Word, StarOffice, Corel Draw...), insert graphic at "Edit->Paste" or by "Ctrl-V" keys. If high precision is required, better generate DXF file at "CAD" menu, then import dxf drawing into your documentation.
Q: At production drawing, report of changes should be indexed by 1,2,3.. instead of letters a,b,c...
A: Goto File->Settings->CAD, select Index 1,2,3, then save changes.
Q: At the production drawing of FED1+ there is no cross for some quality grades even if I selected one.
A: At "Edit->Tolerances" you can define compensation of production. Dimensions selected for production compensation cannot be tolerated.
Q: Production drawing should contain our company logo.
A: This is possible. See manual chapter "Documentation" for description.
Q: I tried without success to add our company logo to the production drawing.
A: Please check:
- file "$LOGO_1.DX$" exist in temporary directory ? (File->Settings->Directories)
- is file "$LOGO_1.DX$" write-protected ? (file attribute Read/Only)
- did you modify DXF file exactly how it is described in manual ?
Q: We use FED1+ as Floating network license. One of the users got this error message:
Error # 32 ( error at common file access )
cannot open i:\hexagon2\FEDWST.@s@ action = login [Database Semaphore]
A:Problem with Novell client: Novell client 4.8 causes problems with temporary database files from write-protected dbf directory under Windows 2000 and Windows XP. Install the older Netware client 4.7, and the programs runs without errors.
Q: Error message at network version: Could not create index file.
A: Error message comes from database, index file could not be created on temporary directory. Probably another user configured the same temporary directory, and works just now also with the program.
Remedy:
- Every user must define his own temporary directory, better use local harddisk.
- Every user must define his own working directory (at Windows Shortcut), because cfg file is loaded from this directory.
- Users should get no write access for database directory.
Q: Some input windows appear with scroll bars.
A: If you use XP standard frames, set window size to 102% at File->Settings->Graphics.
Q: How can I sort material database to tensile strength ?
A: Click with right mouse key into title field to be sorted (RM). Index function is available in all databases.
Q: Compatibility of old input files
We have been using the software over many years now, and have quite a collection of input data stored from previous projects. When updating the software, will it be necessary to update any of the input files in any way? If not, can you briefly explain how compatibility is maintained between versions? Are there any installation instructions specifically for upgrading?
A: Old files can be opened in new versions without any modification.
Q: Library functions
As you know engineering is often about trying to find the "optimum" solution among many possible. This often leads to multiple calculations with a large range of different input conditions. Are there any established techniques to use this software in such a way?
A:
1. File open (Table) loads different input files and generates table with results. You can compare results and export table into Excel.
2. Command line mode to run HEXAGON software by external programs, see short description in chapter "OLE Object linking"
Q: When updating the installation (floating license on a fileserver), can you just install to the same shared directory as the previous installation was in? Or do you recommend a fresh installation to a new directory.
A: It should be installed in the same directory. Just overwrite old files with same file name.
Q: To export in DXF format is required a license or separate module? What is the function of modules DXF-Manager and DXFPLOT?
A: DXF and IGES export function is included in the software, no extra module or license required.
DXFPLOT generates true-scale drawings on HPGL Laserprinters.
DXF-Manager converts DXF files into other formats (IGES, HPGL, Postscript, CNC-Code...)
Q: I am having problem with opening my already saved bolt calculation files (090309_shank_M14x1.5.sr1).
A: Dots (.) in file name not allowed (only one "." that separates file name and file extension). Rename "." into "_".
Q: After 2 program starts I get error messages like "error #2 (file not found). Cannot open FEDWSTR.@S@ LOGIN“ or „error #5 (file access denied). Cannot open FEDWSTR.@S@ LOGIN“, sometimes followed by errors „property visible cannot be changed to OnShow or OnHide“.
A1: File access errors can occur, if you installed software as Admin, then run the program as user with restricted rights. Because users are not allowed to modify or erase files created by the Admin.
A2: Another reason is the Virus scanner „Kaspersky Antivirus 2010“. You must allow all file access operation to HEXAGON software. Settings
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